How to record a new greeting for an Auto Attendant:

-Dial the Voice Portal extension number (120 or 1200) or press the message button on your telephone.

-When prompted to enter your passcode, press the “star” key.

-When prompted to enter your mailbox ID enter the Voice Portal extension number (120 or 1200) followed by the pound key.

-When prompted to enter your passcode, enter the passcode for the voice portal (this must be provided by IPFone Support):

    These are the options you will be prompted with:

    To change an auto attendant’s greeting press 1

    To go to the Branding configuration menu press 2

    To record a new announcement press 5 

    To change your passcode press 8

    To exit the voice portal 9 

    To repeat this press the pound key

You could use options 1 or 5 depending on your availability to record the greeting.

Option 1: 

The system will ask you to Please enter the auto attendant number followed by the pound key. Once done these are the options you will have: 

To change the business hours greeting press 1 

To change the after-hours greeting press 2 

To go back to the previous menu press the star key

To repeat this menu press the pound key

If you press 1 ‘To change the Business Hours Greeting’ these will be the options available:

To record a new business hours greeting press 1

To listen to the current greeting press 2 

To reverse back to the default business hours greeting press 3 

To go back to the previous menu press the star key 

To repeat this menu press the pound key 

If you press 1 ‘To record a new business hours greeting’ these will be the options available:

You can start recording after the tone, press the pound key to end recording (once you finish and press the pound key, you will hear this message: Thank you your greeting has been recorded)

To record a new business hours greeting press 1 

To listen to the current business hours greeting press 2 (this option will playback the greeting you just recorded)

To revert to the default business hours greeting press 3

To go back to the previous menu press the star key 

To repeat this menu press the pound key

If you listen to the current greeting recorded by yourself and you do not like it press option 1 to record a new greeting and re-record until you are pleased with it.

The same steps apply for the Option to record a new After Hours greeting.

Option 5: ‘To record a new announcement’

To record an audio announcement press 1

To go back to the previous menu press the star key

To repeat this menu press the pound key

If you press 1: ‘To record an audio announcement’ these will be the options available:

Please start recording after the tone, to stop recording press the pound key. Once you finish recording and press the pound key you will hear: ‘Thanks you have recorded: and the system will playback the greeting you just recorded.

To accept recording press 1 

To reject the recording and re-record it, press 2 

To go back to the previous menu press the star key

To repeat this menu press the pound key

Once you have recorded a good enough message, you can call IPFone Support and let us know the approximate time you recorded it and one of our Tier2 technicians will locate it on the system and upload it to the right auto attendant menu.