Troubleshooting – All Calls Go To Voicemail

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All Calls Go To Voicemail

 

1)  Check if your phone is registered

To check if your phone is registered to our platform you can follow this paths:

Polycom:  Menu > Settings > Status > Lines

Cisco:   Menu > Status > Phone Status > Line Status > Line 1 Status

Yealink:   Call our support (305-573-5300).

and you can see our Server URL (miasbc1.isncom.net or apt1.isncom.net) and the word “Registered”. If you see either IP Address or it says “unregistered” please call our support team for assistance.

 

2) Check if your phone is not on Do Not Disturb (DND mode).

Check if the screen on your phone has a DND feature on and disable it.

 

3) Check if the Call Forwarding is on.

Check on the phone if Call Forwarding Always is active. You can also dial *73 to deactivate Call Forwarding Always.

 

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